Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and other secure payment methods available at checkout.

Is my payment information secure?

Absolutely! We use industry-standard encryption to protect your payment information. Your security is our top priority.

Can I modify or cancel my order?

Please contact us immediately at velore.jewls@gmail.com if you need to modify or cancel your order. We'll do our best to accommodate your request if the order hasn't been processed yet.

Shipping & Delivery

How long does shipping take?

Orders are typically processed within 1-2 business days. Delivery times vary based on your location, usually 7-14 business days within South Africa.

Do you offer international shipping?

Currently, we ship within South Africa. Please contact us for international shipping inquiries.

How can I track my order?

Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.

Product Care & Quality

How do I care for my jewelry?

To keep your Velore jewelry looking beautiful, avoid contact with water, perfumes, and harsh chemicals. Store pieces in a cool, dry place when not wearing them. Clean gently with a soft cloth.

What materials are your jewelry made from?

Our jewelry is crafted from high-quality materials including -  gold-plated, stainless steel. Each product page lists specific material details.

Returns & Exchanges

What is your return policy?

We accept returns within 7 days of delivery for unworn items in their original packaging. Please contact us to initiate a return.

Bundles & Special Offers

How do your jewelry bundles work?

Our bundles let you mix and match your favorite pieces at a special price! Simply choose one item from each collection included in the bundle, and enjoy the savings.

Can I use discount codes on bundles?

Bundle prices are already discounted, so additional discount codes may not apply. Check the terms of your specific code or contact us for clarification.

Contact Us

How can I reach customer care?

You can reach us at velore.jewls@gmail.com. We typically respond within 24 hours during business days.